PERSONAL DATA PROCESSING POLICY

Information about the data controller:

Les cocons de mamie is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 207555106 address Ilinden 123 cxB ap46, email address [email protected],

We process your personal data on the following grounds:

  • The contract concluded between us and you in order to perform our obligations under it;
  • Explicit consent from you – the purpose is indicated on a case-by-case basis;
  • Where required by law

In the following paragraphs you will find information on the processing of your personal data depending on the basis on which we process it.

FOR THE PERFORMANCE OF A CONTRACT OR IN THE CONTEXT OF A PRE-CONTRACTUAL RELATIONSHIP

We process your personal data in order to fulfil contractual and pre-contractual obligations and to exercise the rights under contracts concluded with you.

Purposes of processing:

  • establishing your identity;
  • management and execution of your request and performance of a concluded contract;
  • preparing and sending a bill/invoice for the services you use with us;
  • retaining correspondence relating to orders placed, processing requests, reporting problems, etc.
  • preparing a user profile;

On the basis of the contract concluded between us and you, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:

  • personal contact details – contact address, email, telephone number;
  • identification data – full name, unique national or foreign identity number, permanent address;
  • details of orders placed through the user profile;
  • e-mail, letters, information about your troubleshooting requests, complaints, requests, complaints;
  • credit or debit card information, bank account number or other banking and payment information in connection with payments made;

The processing of the above personal data is mandatory for us to be able to conclude the contract with you and perform it.

We provide your personal data to third parties as our main objective is to offer you a quality, fast and comprehensive service.

We provide personal data to the following categories of recipients (data controllers):

  • postal operators and courier companies;
  • persons providing consultancy services in various fields.

We delete data collected on this basis 5 years after the termination of the contractual relationship, whether due to expiry of the contract, termination or:

  • obligations provided for in the Accounting Act and the Tax and Social Security Procedural Code and other related regulations in connection with the keeping of lawful accounting records;
  • provision of information to the court and third parties in court proceedings, in accordance with the requirements of the applicable regulations;
  • verification of age when shopping online.

We delete data collected pursuant to a statutory obligation once the obligation to collect and store has been fulfilled or has ceased. For example:

  • under the Accounting Act for the storage and processing of accounting data (11 years),
  • obligations to provide information to the court, competent state authorities and other grounds provided for in current legislation (5 years).

Where an obligation is imposed on us by law, we may provide your personal data to the competent government authority, individual or legal entity.

AFTER YOUR CONSENT

We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. We do not foresee any adverse consequences for you if you refuse the processing of personal data.

Consent is a separate basis for processing your personal data and the purpose of the processing is set out in it, and is not overlapped with the purposes listed in this policy. If you give us your consent accordingly and until you withdraw it or terminate any contractual relationship with you, we will draw up an approach.

Consents granted may be withdrawn at any time. Withdrawal of consent shall have no effect on the performance of contractual obligations. If you withdraw your consent to the processing of personal data for any or all of the ways described above, we will not use your personal data and information for the purposes set out above.

We delete data collected on this basis at your request or 1 year after its initial collection.

PROCESSING OF ANONYMISED DATA

We process your data for static purposes, this means for analyses in which the results are only aggregated and the data is therefore anonymised. It is impossible to identify a specific person from this information.

How we protect your personal data

To ensure adequate protection of the data of the company and its customers, we implement all necessary organizational and technical measures provided for in the Data Protection Act.

In order to maximize the security of the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Users’ rights

Each User of the Website enjoys all the rights for the protection of personal data under Bulgarian and European Union law.

  • The data subject shall also have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her;
  • The right to a judicial or administrative remedy where the data subject’s rights have been violated.

The user may request erasure if one of the following conditions applies:

  • The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • The user withdraws the consent on which the processing is based and there is no other legal basis for the processing;
  • The data user objects to the processing and there are no legitimate grounds for the processing which override;
  • The personal data has been unlawfully processed;
  • The personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject;
  • The personal data have been collected in connection with the provision of information society services to children and consent has been given by the person having parental responsibility for the child.

The user has the right to restrict the processing of his or her personal data by the controller where:

  • Contests the accuracy of the personal data.. In this case, the restriction of processing shall be for a period which allows the controller to verify the accuracy of the personal data;
  • The processing is not controller without interference from the controller to whom the personal data have been disclosed, where the processing is based on consent or a contractual obligation and the processing is carried out by automated means. When exercising his or her right to data portability, the data subject shall also have the right to obtain a direct transfer of the personal data from one controller to another, where technically feasible.

Right to object.

Users have the right to object to the controller to the processing of their personal data. The controller shall be obliged to terminate the processing unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. If you object to the processing of personal data for direct marketing purposes, the processing shall cease immediately.

Complaint to the supervisory authority

Every User has the right to lodge a complaint against unlawful processing of his/her personal data with the Data Protection Commission or the competent court.