Delivery is made to the user’s address specified on the website.
The costs of delivery shall be borne by the user.
Prior to dispatch of the ordered goods, the Merchant shall be entitled to contact the User at the telephone number indicated by the User in order to clarify the details of the order and/or delivery.
The Merchant shall not be liable for non-fulfillment of an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including where the User has provided an incomplete, inaccurate or fictitious address or telephone number.
Delivery shall be made within the terms described under each delivery option in the order interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, informing the User thereof in due time.
Delivery shall be made within the time limits described under each delivery option in the order interface module. In extraordinary circumstances, the Merchant reserves the right to extend the delivery period, informing the User thereof in due time.
The Merchant shall process orders within 1 business day of the order being placed. Delivery shall normally be made within the time limit customary in practice in accordance with the chosen delivery method.
Ordered goods are delivered against signature, with larger items being delivered to the entrance of the building when using a courier service.
The user is obliged to inspect the goods at the time of delivery and to notify immediately if any discrepancies, shortages or damage are found. If the User fails to do so, the delivery shall be deemed to have been accepted without objection.
In the case of international deliveries, the rules for delivery and receipt of parcels of the relevant national postal service as well as the relevant national legislation of the country where the recipient of the goods is located shall apply.
All import charges upon importation of the goods shall be borne by the User. The User may not claim a refund if he has refused to pay the import charges or to receive the shipment.
The Merchant reserves the right to change the available shipping and payment methods and/or the terms thereof at any time by posting the available shipping and payment methods on the Website without other notice.
RETURNS
Diapers, cotton buds, and other hygiene products cannot be returned, exchanged, or refunded. Upon initiating a return process, please be advised that the unit costs of diapers (€0.30 per item) and cotton-tipped sets (€2 per set) are non-refundable and are not eligible for exchange or reimbursement. These amounts will be duly deducted from the aggregate refundable sum corresponding to the total value of your original transaction.
Returns are at the purchaser’s expense and take 14 days from the date of receipt of the parcel.
Returns must be made in the original packaging, indicating the reason for the return. Refunds will be made using the original method of payment.
We reserve the right to modify the conditions of return, subject to compliance with current legislation.
Promotions and sales cannot be returned, exchanged, or refunded.
DELIVERIES
Deliveries are currently made to the following countries:
Metropolitan France, Belgium, Luxembourg, Netherlands, Spain, Portugal,
Germany, Austria, and Italy.
Average delivery time is 6 working days. Tracked by Mondial Relay.